orders & payments

BROWSING ON THE SITE

There are several ways to find the product you are looking for:

– Search by using the “Search box” in the top right hand corner of the website.
– View all by selecting “Shop” at the main navigation menu.
– Select a category from the “Shop” drop down menu found at the main navigation menu.
– Select a collection from the “Collection” drop down menu found at the main navigation menu.

MAKE IT YOUR OWN

Our customization tool allows you to combine a wide range of bracelets. The bracelets can be mixed together to create lots of different combinations so you can create your favourite mix. Create a customized pack of bracelets.

RINGS

All our rings are handmade, the stones are cut and faceted by hand so each ring has unique features.

We have 2 different types of rings:

– Rings with different sizes: sometimes we might have your size of ring in stock, if not we will make it according to your size specification. When you select the product and the size, you will see if it is available or if that particular size is out of stock. You may still place the order and we will make your ring withing 2-3 weeks.

– Adjustable rings: these rings are open at the back and therefore they can adjust to different sizes.

Puedes consultar tu talla de anillo en nuestra Guía de tallas de anillos.

PLACING AN ORDER

Once you wish to purchase an item and click “Add to cart”, your item will be added to your Shopping Cart and a small box will appear in the top right hand corner of the site to confirm your selection.

You can view your Shopping Cart at any time by going to CART on the top right hand corner of the site and click VIEW CART to continue.

Once you are ready to place your order, simply go to CART and click CHECKOUT to continue.

PAYMENT

At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.

All payments will be made using the secure payments system of the financial entity, which encrypts card data. With the aim of attaining the utmost security in the payment system, we use secure payment systems of first class financial entities in electronic trading. After having made the payment through the secure payments system, the system will automatically verify that the card has been activated for Secure Electronic Trading. Next, a connection will be made to its issuing bank, which will request it to authorise the transaction by means of a personal authentication code. The transaction will only be made if the bank that issues the credit card confirms the authentication code. Otherwise the transaction will be rejected.

Once the payment has been validated a sales contract is established between the customer and SHIORI.

Once the purchase process has been completed, you will receive an “Order receipt” email. The non-receipt of this message may be due to some temporary communications problem on the network or to an error in the email address used. In this case, please contact us by sending an email to info@shiorijewellery.com